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ANYONE EVER HAD PROBLEMS WITH EMPLOYEES TRYING TO STEAL YOUR JOBS SO THAT THEY CAN DO THE JOB ON THIER OFF TIME AT A LOWER COST FOR THE CUSTOMER.
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Let's not talk about this sore subject.
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No but I would love to get some tips on how to spot this behavior. Is there anything subtle that they were doing that led you to find this out or did the customer call you and let you know or was it pretty obvious? I would love to hear so I will know what to look for in the future.
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Hire Hispanics who don't speak the language or have a drivers license, save on labor costs, avoid losing customers ... win-win all around the board.
Phil Nilsson
Nilsson Associates Consultants
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My favorite is when a customer calls to find out why you cut her neighbors grass for 1/2 price and you say, "but we don't cut your neighbors grass" and she says "oh yes you do"
That's when you know you have a problem with your mowing crew.
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What about using a no-compete clause in their contract? Can that be applied to this situation also? If so maybe this could help curve employee cheating.
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I use hispanic labor and have a non competetion agreement. The particular employee I had the most trouble with was a female on a bed maintenance crew. She was trying to talk some high end residential customers into hiring her full time. She succeded in one job and no longer works for me. Now she has done a job for another customer & gas vendor of mine.My account averages 400.00/mo. 2 days after i was asked to bid on the job, she was working on it. She has no liscensing or insurance. What would you do in this situation?
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ok boys as a member of H.R. I must say we should all be equal opportunity employers. seriously though a non-compete works & just be sure you are communicating with your crews regularly as well as when you hire them let them know from the start that you have zero tolerance policy for customer tampering & you will take action at such time you learn of this type of activity. Also we have found that keeping customer interaction limited to us or the crew chief works wonders. develop a rapport with your customers & they will not want to speak with anyone else!
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Hire Hispanics who don't speak the language or have a drivers license, save on labor costs, avoid losing customers ... win-win all around the board.
Phil Nilsson
Nilsson Associates Consultants
Visit Lawn Service & Landscaping Book Store
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That's a subtle but great idea about keeping the employees away from the customers and limiting interaction. Dealing with you and you alone will make the customer not want to deal with anyone else.
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