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Another rain issue
We started the business in June and were pretty fortunate to not have a whole lot of rain until recently.
Last week hit us hard! Someone else got two of our customers because my husband didn't want to cut the grass when it was really wet. One customer, my husband told he would come the following morning since the grass was so wet at the time and she said don't worry about it, she would get someone else to do it. Our other customer, who spends $1000 a month with us, will not return any of our phone calls. On Wednesday my husband started one of her properties and he said that it was looking bad because the grass was so wet. He called her and left her a voice mail that he would come back and finish it when the grass had dried out. It rained off and on all week and he went back on Sunday to finish it, and someone else had done it! She never even called us to tell us not to come and now she won't return our calls. My husband made a special 40 mile trip to this property for nothing. Obviously there are services out there that don't care if they give someone a bad cut or clog up their equipment with wet grass. We haven't wanted to be that way, but we can't afford to keep losing customers over wet grass. Are we making too big a deal out of the grass being wet or are we just having a bad experience?
Last week hit us hard! Someone else got two of our customers because my husband didn't want to cut the grass when it was really wet. One customer, my husband told he would come the following morning since the grass was so wet at the time and she said don't worry about it, she would get someone else to do it. Our other customer, who spends $1000 a month with us, will not return any of our phone calls. On Wednesday my husband started one of her properties and he said that it was looking bad because the grass was so wet. He called her and left her a voice mail that he would come back and finish it when the grass had dried out. It rained off and on all week and he went back on Sunday to finish it, and someone else had done it! She never even called us to tell us not to come and now she won't return our calls. My husband made a special 40 mile trip to this property for nothing. Obviously there are services out there that don't care if they give someone a bad cut or clog up their equipment with wet grass. We haven't wanted to be that way, but we can't afford to keep losing customers over wet grass. Are we making too big a deal out of the grass being wet or are we just having a bad experience?
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