Just a question in my head

[Lasting_Impressions]

I been in the landscaping business approx 15 years .. I have never came across this situation.. I just recently went to bid a job. I went around the property with the customer & he explained what he wanted done.. So I figured out a price for him.. I told him that i get 1/2 of the total cost upfront before the job is started. He agrees to the price of the job to be performed.. I get a phone call from this customer saying that he wants to cancel or be put on hold .. Now what im asking since i get a deposit upfront If this customer cancels do you people usually refund that deposit....?? or just hold on to it untill they want the work done if there just on hold...????

[Seascape]

Depends i would think. Never happened to me yet but if i purchased material he would have a hard time getting any deposits until i sold the crap.

I suppose theres laws however that protect him and let him twist the knife.

If theres no harm no foul,,,,, than just issue him a check and be done with it. I wouldnt even bring it up to him,,, he'd just get his deposit in the mail.

[Scaper-S2k]

Tough call, you will likely have to refund that money because in many states it's not legal to ask for more than 10% down on a job.

They can give more, but I don't think you can actually make them pay more than 10% up front.