jungle wheels junk

[44TOY]

RIGHT SIDE WHEEL SPINDLE CAME OFF AT WELD WHILE MOWING. HOOFED IT ACROSS YARDS TO FINISH DAY. CONTACTED THEM THEY SAID THEY HAD PROBLEMS WITH BAD STEEL CAUSING MY EXACT PROBLEM. MY PROBLEM IS I HAVE LOST RECIEPT FOR THE THING SO EVEN THOUGH THEY KNOW THE PROBLEM IS THERE FAULT THEY ARE UNWILLING TO HELP ME OUT BECAUSE OF NO RECIEPT. THERE IS EVEN A ARTICLE ON THERE WEB SITE ABOUT THIS PROBLEM. JUST SOMETHING TO THINK ABOUT. ALSO BOTH STOCK TUBES DEVELOPED HOLES THE FIRST FEW MONTHS, I GUESS THIS WAS JUST A BAD ONE.

[mmlawncare]

One lesson learned here...keep ALL reciepts for EVERYTHING! Just part of the paperwork part of running a business. Sorry about your problem though!!

[hunter]

but if they want take care of a manufacturers default why buy. Even without a receipt they should take care of their defaults.
I've been looking at sulky's and I guess I can rule them out.

[mmlawncare]

Well, that's what I would think...that they should still honor a replacement or something if it was their fault, if you had a reciept or not. BUT...still, it is VERY important that you file all reciepts period. I speak from experience. My situation is similar to yours where I misplaced a reciept and then I was screwed because I couldn't return a fairly high priced piece of equipment. I learned the hard way and it is looking like you may have too also.

[Jennifer]

Jungle Wheels

44Toy

Did you call Jungle Jim's and speak to me, because I have and will warranty all of the Jungle Wheels that possess the soft steel. Our distributor may have misled you, because under normal warranty situations, you do need a receipt. However, in the case of the soft steel, you do not need one. Please call me toll free at 1-888-844-5467 ext.14 and I will be glad to take care of this. We assure you that Jungle Jim's wants to and will make all of our customers happy. Thanks.

Sincerely,
Jennifer Hafendorfer
Sales Manager

[GrassMaster]

Jungle Jim's = Great After the Sale Support & Service!

Hello 44Toy:

Ms. Jennifer is correct about most Manufactures requiring the Sales Receipt aka Proof of Purchase...

Sounds like Jungle Jim's is going the extra mile taking care of their customers!

I Think this sums it all up!

Jennifer Quote Please call me toll free at 1-888-844-5467 ext.14 and I will be glad to take care of this. We assure you that Jungle Jim's wants to and will make all of our customers happy. Thanks.

PS: I Represent over 13 O.E.M.'s at my repair shop & they all require Proof of Purchase for Warranty Repairs! Sometimes they even demand a Copy of the Receipt!

[44TOY]

JUNGLE WHEELS FIXED PROBLEM

AFTER I CONTACTED THE RIGHT PERSON THEY AGREED TO SEND ME OUT A REPLACEMENT PART TODAY!!!!!! COULLD NOT ASK FOR MUCH MORE.

[ElephantNest]

You could ask for advice on where to locate your CAPS key.

[mmlawncare]

Elephant...That was hilarious...I guess it just struck me in a funny way.

[44TOY]

That was my problem

I was talking in caps and the customer service people could not understand me! thanks for the help, very helpful.

[mmlawncare]

See what little advice can help?!

[ElephantNest]

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