Tweet
Hey LCO's,
I had a problem with a customer over a cleanup job. The original job is S.Cleanup + Mulching. Very minimal cleanup, no hedgework, no raking, just minimal weeding of the beds and mowing/edging/trimming the lawn, plus laying 4 yards of mulch. Bid the job at $350. I miscalculated the area of the mulch by a lot (partly cuz workers laid it on way too thick some places). Told the customer extra mulch would be extra money, probably $160-170 range. They drive a Porsche and wife has called over 6 times this week, wants it done ASAP, so with no time to have a delivery made, I buy bags at $40/yd from Home Depot (dropped delivery fee b/c I made original miscalc), and Charge 70/yd to buy and lay it, ends up being 215, 565 total for the job. Guy flips out on me on the phone yesterday, I tell him I fix the job to his satisfaction. My worry is that the wife said she wanted only basic cleanup done, not heavy duty, but the husband is pointing out all this extra stuff I "missed" that was never agreed upon (removing about 20 branches and pile of compost from side of house, cleaning up extra leaves around shed). Problem is, I'm not a registered biz yet(have been talking to an accountant who will set us up by May) and I want to get paid. Would you guys perform the extra work at no charge, or charge it? Any help appreciated. Thanks.
I had a problem with a customer over a cleanup job. The original job is S.Cleanup + Mulching. Very minimal cleanup, no hedgework, no raking, just minimal weeding of the beds and mowing/edging/trimming the lawn, plus laying 4 yards of mulch. Bid the job at $350. I miscalculated the area of the mulch by a lot (partly cuz workers laid it on way too thick some places). Told the customer extra mulch would be extra money, probably $160-170 range. They drive a Porsche and wife has called over 6 times this week, wants it done ASAP, so with no time to have a delivery made, I buy bags at $40/yd from Home Depot (dropped delivery fee b/c I made original miscalc), and Charge 70/yd to buy and lay it, ends up being 215, 565 total for the job. Guy flips out on me on the phone yesterday, I tell him I fix the job to his satisfaction. My worry is that the wife said she wanted only basic cleanup done, not heavy duty, but the husband is pointing out all this extra stuff I "missed" that was never agreed upon (removing about 20 branches and pile of compost from side of house, cleaning up extra leaves around shed). Problem is, I'm not a registered biz yet(have been talking to an accountant who will set us up by May) and I want to get paid. Would you guys perform the extra work at no charge, or charge it? Any help appreciated. Thanks.
Comment